12: The Elements of Great Managing

About the Author

Rodd Wagner has been a principal of The Gallup Organization since 1999. He specializes in interpreting employee engagement and business performance data for Fortune 500 companies. Wagner's work has been influential in understanding the dynamics of great management and its impact on organizational success. His expertise lies in his ability to translate complex data into actionable insights that drive productivity and engagement in the workplace.

James K. Harter, Ph.D., is Gallup's chief scientist. Since joining Gallup in 1985, he has authored or co-authored over 1,000 research studies. Harter's research has been popularized through his contributions to the book "First, Break All the Rules," and his findings have been featured in renowned publications such as USA Today, The Wall Street Journal, and The New York Times. His deep understanding of workplace psychology and performance metrics has significantly shaped the field of management science.

Main Idea

The central theme of "12: The Elements of Great Managing" revolves around the 12 key elements that define exceptional management practices. Based on extensive research conducted by The Gallup Organization, Wagner and Harter present a compelling argument that effective management goes beyond mere talent acquisition. It involves fostering an environment where employees are engaged, motivated, and aligned with the company’s goals. The book underscores the importance of these 12 elements in driving productivity, profitability, and employee satisfaction.

Table of Contents

1. Knowing What's Expected
2. Materials and Equipment
3. The Opportunity to Do What I Do Best
4. Recognition and Praise
5. Someone Cares About Me as a Person
6. Someone at Work Encourages My Development
7. My Opinions Seem to Count
8. A Connection with the Mission of the Company
9. Co-workers Committed to Doing Quality Work
10. A Best Friend at Work
11. Talking About Progress
12. Opportunities to Learn and Grow

Analyzing and Explaining Each Idea

1. Knowing What's Expected

The foundation of great management lies in job clarity. According to Gallup's research, the most predictive statement of performance is "I know what is expected of me at work." This element emphasizes the importance of clear communication regarding roles and responsibilities. When employees understand their expectations, they are more productive, creative, and less prone to accidents.

"Knowing what's expected is more than a job description. It's a detailed understanding of how what one person is supposed to do fits in with what everyone else is supposed to do, and how those expectations change when circumstances change." – Wagner and Harter

Clear job expectations lead to numerous benefits, including increased efficiency and a reduction in workplace accidents. Managers can foster job clarity through:

• Regular team meetings to discuss goals and responsibilities
• Clear and accessible job descriptions
• Ongoing feedback and adjustments as needed

For example, in a well-coordinated project team, each member understands their role and how it contributes to the overall project, much like musicians in a jazz band who must listen to each other and adjust their playing accordingly to create harmonious music.

2. Materials and Equipment

Ensuring that employees have the necessary materials and equipment is crucial for their success. The absence of proper tools leads to frustration and decreased productivity. Managers who effectively manage this element not only boost productivity but also enhance employee engagement and safety records.