Connect First

About the Author

Dr. Melanie A. Katzman is a renowned business psychologist, consultant, and advisor, known for her expertise in executive development, leadership diversity, and group dynamics. With a career that spans over three decades, she has advised numerous top-tier companies, including Accenture, Bain Consulting, Goldman Sachs, MTV, PwC, and Viacom, in 31 countries. Dr. Katzman founded Katzman Consulting in 1999 and has since become a sought-after speaker and thought leader. She is also a founding partner of Leaders’ Quest, a global social enterprise dedicated to addressing complex social and economic challenges through strategic cross-sector discussions. Her work emphasizes the importance of emotional intelligence, self-awareness, and interpersonal skills in achieving professional and personal success.

Main Idea

In "Connect First: 52 Simple Ways to Ignite Success, Meaning, and Joy at Work," Dr. Katzman explores the essential role of human connections in the workplace. Despite the advancements in technology that have made communication more accessible than ever, many people still feel isolated and undervalued in their professional lives. Katzman argues that strong, authentic relationships are the cornerstone of success, meaning, and joy at work. She provides a comprehensive guide to building deeper connections with oneself, colleagues, and the broader world, enhancing both individual and organizational well-being. Through practical strategies and actionable steps, Katzman demonstrates how connecting first as fellow humans can transform workplaces into environments where people thrive.

Table of Contents

• Part I: Establish Respect
• Part II: Engage All of Your Senses
• Part III: Become Popular
• Part IV: Grow Loyalty
• Part V: Resolve Conflict
• Part VI: Fight Fear
• Part VII: Have a Big Impact

Part I: Establish Respect

Respect is the foundation of any healthy and productive work environment. Dr. Katzman emphasizes that simple gestures, such as smiling and addressing people by their names, can go a long way in establishing respect. These actions, though seemingly minor, convey recognition and appreciation for others, helping to create a positive atmosphere where everyone feels valued. As Katzman writes, "Interpersonal niceties aren’t superficial; they’re essential. They are the quickest and easiest ways to connect first as people." She highlights that respect is not hierarchical; it is essential at all levels of an organization. Whether you are a CEO or a new employee, treating others with respect and acknowledging their contributions fosters a supportive and inclusive environment.

"Interpersonal niceties aren’t superficial; they’re essential. They are the quickest and easiest ways to connect first as people." - Melanie A. Katzman

Dr. Katzman further explains that respect can be shown through small but meaningful actions: