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    The New Automation Mindset

    The Leadership Blueprint for the Era of AI-For-All

    By Vijay Tella,

    Published 08/2023



    About the Author

    Vijay Tella is a visionary leader in the field of automation and AI, with a career spanning over two decades. He has been at the forefront of transformative technologies, shaping how businesses leverage automation to drive innovation and efficiency. Co-authored by Scott Brinker and Massimo Pezzini, "The New Automation Mindset: The Leadership Blueprint for the Era of AI-For-All" reflects their combined expertise and insights into the future of work and technology.

    Main Idea

    "The New Automation Mindset" presents a comprehensive blueprint for leaders to harness the power of AI and automation to transform their organizations. The authors emphasize a shift in mindset, advocating for an approach that integrates technology, people, and processes to achieve continuous innovation and growth. This new automation mindset is essential for thriving in an era characterized by rapid technological advancements and constant disruption.

    Table of Contents

    1. The New Automation Mindset
      • The New Era of Automation
      • The Process Mindset
      • The Growth Mindset
      • The Scale Mindset
    2. Architectural Underpinnings
      • Orchestration
      • Plasticity
      • Democratization
    3. A Practitioner’s Guide to World Class Automation
      • Mastering Your Automation Journey
      • The Back Office
      • The Front Office
      • The Employee Experience
      • The Customer Experience
      • Supplier Operations
    4. Making it Happen
      • The Enterprise AI Platform
      • The Automation Ecosystem
      • Enterprise Automation
      • The New Operating Model
    5. The Future of the Enterprise
      • The New Career Paths

    The New Automation Mindset

    The New Era of Automation

    The term "automation" often conjures images of replacing manual work with machines. However, in the new era, it encompasses much more. Automation now includes the integration of generative AI and low-code technologies, enabling businesses to achieve unprecedented speed and scale. This new mindset is not just about the technology itself but about rethinking how work is organized around it.

    Companies that embrace this new automation mindset view automation as a way to enhance, rather than replace, human capabilities. These organizations thrive on change and leverage AI to create more resilient and adaptable systems.

    "Companies with the right mindset apply the advances in automation and generative AI to become unstoppable." - Vijay Tella

    The Process Mindset

    The process mindset focuses on understanding and optimizing the interconnected tasks that constitute a business. Rather than viewing tasks in isolation, it emphasizes systems thinking to see how they fit into the larger organizational context.

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